Last updated: January 2024
Introduction
cypress-pulse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you submit enquiries through our contact forms or request consultations, we collect personally identifiable information that you voluntarily provide, including:
- Name
- Email address
- Location or postcode
- Project details and requirements you describe
- Service preferences
Automatically Collected Data
When you access our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To process and manage service consultations
- To send you relevant information about our services when you have consented
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds under UK GDPR:
- Consent: Where you have given explicit consent for specific purposes
- Contract: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request
- Legitimate Interest: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where processing is required to comply with applicable laws
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact enquiry data is typically retained for up to three years unless you request earlier deletion.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our users or others
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another party
- Objection: Object to certain types of processing
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
cypress-pulse
47 Whitmore Road
London, E8 2HQ
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. The ICO can be contacted at ico.org.uk.